Refund policy

Your reading is made the moment you pay, for your chart alone. It cannot be resold or given to anyone else, so once it is made, it cannot be refunded. You agree to this with a tick before paying, after seeing your details read back to you. That tick is also how you give up the 14-day right to cancel that applies to online purchases in the EU and UK: digital content made and delivered at your request cannot be returned.

When we will put it right

• It never arrives, or the file will not open: we send it again or fix it.
• We could not make it: if a reading fails and we cannot deliver it, we refund you in full.
• You were charged twice for the same order: we refund the extra payment.

How to ask

Write to support@wagleus.com from the email you ordered with, and include the payment number from your receipt. Refunds are paid through Dodo Payments, our merchant of record, to the card you paid with.